FAQs

Frequently Asked Questions

ACCOUNT INFORMATION

Customer Service is available Monday through Friday, 8am – 5pm GMT+1. Within or outside Nigeria, contact us by email support@soghinjournal.com, or by telephone (+234) 816 4366 556.

How can I edit my account information?
Visit My Account to edit or update your account information and user profile. Functions you will be able to perform here include

  • Change your e-mail address and password, update your mailing address and other profile information
  • Find your unique user identification number
  • Track and know the status of your contributed articles
  • Renew your subscription and pay your bill
  • Review your online activities
  • Select and manage e-mail alerts and updates
  • Manage your saved articles and searches

I have forgotten my password—how can I retrieve it?
From any soghinjournal.com page, click on the “sign in” link in the upper right corner of your screen. Then click on the “forgot password?” link in the sign-in box that appears. An e-mail will be sent to the e-mail address associated with your account with instructions for resetting your password. Your password should be 6 to 20 characters long.

I can't remember the e-mail address on my account.
Please contact support@soghinjournal.com. We will be happy to help you retrieve your account information.

The system doesn’t recognize the email address I enter to retrieve my password.
This will be the email you used when you created your account. It may not be the most current one. If you no longer have access to the email used to create your account, contact Support to change your email address and update your password.

What does the “Remember me” check box do?
If you check this box you will be automatically signed in to soghinjournal.com the next time you visit. Your browser must be set to accept cookies in order to use this option. If you use a shared computer, the Remember me function is not recommended.

TECHNICAL ISSUES AND REQUIREMENTS

How can I report a technical problem with the site?
Please contact Customer Service to report any problems. It is helpful if you can provide the URL you are accessing, the browser and operating system you are using, and any error messages you encounter.

Which web browsers does soghinjournal.com site support?
soghinjournal.com supports a variety of browsers, including the latest versions of Internet Explorer, Firefox, Chrome, and Safari. If you have questions about whether the version you are using is supported, please contact us.

I’m having problems viewing some content on soghinjournal.com. Do I need specific programs or plug-ins?
Yes. You will need to enable Javascript in your browser. This normally comes enabled in all latest browsers, but in case you disabled it, you will need to enable it.

In addition, we provide access to multimedia content in two ways: streaming and by download. Most multimedia content will be viewed by streaming the content using embedded HTML5 Video.

What is your policy on privacy and use of cookies?
We use cookies to collect information and help personalize your online experience. Cookies are small files stored on your computer that we use to recognize you and your access privileges and preferences. Cookies allow you to store your username and password so you don’t have to log in each time you visit. We store and protect minimal personally identifying information in cookies. We do not store complete records or credit card numbers in cookies. Most Web browsers automatically accept cookies. Most browsers can be configured to prevent this, but you may not be able to access some parts of our site without cookies. Please view our privacy policy for more details.

E-MAILS AND FEEDS

What can I do about incorrect formatting on my e-mail alerts?
We adhere to design standards that are supported across most e-mail clients and browsers, but some e-mail clients may not render HTML e-mails consistently. You can use the link in the alert to “view page online,” which will show you the correctly formatted page.

How can I opt in or opt out of receiving e-mails from SGHJ?
You may opt in or out of e-mails by signing in to your SOGHIN Journal account and clicking through to the Alerts section. You may also manage all your e-mail preferences in My Account.

How often will I receive e-mail alerts?
Details about frequency and timing of e-mail alerts can be found in the Alerts section of My Account. The Table of Contents and the E-Bulletin will come each Wednesday evening; Online First alerts are sent at the discretion of our editors.

How can I find out why I’m not receiving alerts I’ve signed up for?
If you are not receiving your e-mail alerts, check your current settings in your My Account. You will be able to manage all your e-mail preferences from there. You should also check your junk mail folder, and add alerts@soghinjournal.com,nejmtoc@soghinjournal.com, and resebulletin@soghinjournal.com to your e-mail contact list. If you continue to experience problems, please contact Customer Service.

Can I suspend e-mail alerts for vacation?
We’re sorry that we are unable to temporarily suspend e-mail alerts. If you unsubscribe through your My Account for a vacation or other reason, you will need to resubscribe when you wish to resume receiving the alerts.

SEARCH HELP

What can I do with the search function?
You can search the entire SGHJ Archive available online. Additional filters are available on the search page to help you narrow your results by medical specialty/topic, article category, and date. Initial results are sorted by Most Relevant depending on your specific search term but you can choose to change the sort to view newest first, oldest first, or most cited articles. Advanced Search includes the ability to search within Full Text, Titles, or Abstracts/Extracts, as well as Boolean searches (ALL, ANY, NOT). You can also search by author, article type, and date.

What’s the difference between the search box in the header on each page, and the search box within search results or on a Browse page?
The search box in the header on every page is a basic search box. It will generate a set of results based on the terms you entered, with all the default settings returned (All specialties, All categories). The search box within the results set, or on a Browse page, keeps the filters you’ve already applied to your results and executes a search on a new term with those same settings intact.

Can I save my searches on soghinjournal.com?
Yes, you can save searches (and articles) on soghinjournal.com when you create your My Account . Just click on the “save” link at the top of your results. You can then view and edit searches in the Saved section of My Account.

SUBSCRIPTIONS

How do I order, renew or pay for my subscription to SGHJ?
You can subscribe, renew, and pay your bill online through your My Account . Or, if you prefer, you may contact Customer Service. In addition, you may click on any of the Services links at the bottom of every page.

What is the cost of a subscription and what payment methods are available?
Subscription rates are based on the geographic location where a subscription will be sent and the professional category of the person or institution receiving the subscription. View the full list of our available prices.

In addition to checks and bank transfers or cash deposits, we accept payment via MasterCard or Visa debit cards online, for subscription payments. You may also choose to be billed, and we will promptly send you an invoice.

Subscription payments may be mailed to the Editorial Office, Room 109, 1st Floor, Department of Medicine,
 College of Medicine, University of Lagos, Idi-Araba, Lagos, Nigeria.

What online features do I get with my personal paid subscription?
In addition to full text soghinjournal.com access to articles from the maiden edition of the SGJH, your subscription includes: a direct download link to PDF versions of articles.

Where can I find my subscription expiration date and unique user identification number?
You can check your account status and information in My Account. Additionally, if you are a print subscriber, you can find your expiration date printed above your name on the address label on the cover. The first series of numbers on the left is your unique user identification number; the second series refers to the expiration date. Renewal notices are sent several months in advance of your subscription expiration date and reminders will also appear online.

For online-only customers, your unique user identification number was e-mailed to you when you subscribed. If you require assistance, please contact Customer Service.

How do I get full text access?
A paid individual subscription gives you full-text access to soghinjournal.com content. Just sign in with your username and password. If you have a subscription but do not have a username and password yet, you will need to activate your account for full-text access. View other available options for access.

How do I make changes to my subscription account or profile and personal information?
Change your e-mail address, password, mailing address, and profile information in My Account.

Can I suspend my subscription?
Yes. To temporarily suspend delivery of your print subscription and your online access, please contact Customer Service.

Who should I contact about my print issues not being delivered?
Please go to your My Account to confirm that your subscription is active and that your mailing address is correct. If this information is correct and you require additional assistance, please contact Customer Service.

Who should I contact about consistently late issue delivery?
Every effort is made to ensure delivery by the Thursday issue date. However, deliveries can sometimes be delayed. If this situation occurs frequently, contact Customer Service.

Can I replace a missing or damaged issue?
Please contact Customer Service to order a replacement copy and to confirm that your subscription is active and that your mailing address is current. We ask that requests for replacement copies be submitted within two months of the issue date to avoid replacement fees.

How can I obtain a receipt of my subscription payment?
Sign in to your My Account to request a receipt. This option is available in the subscription details box.

OTHER PRODUCTS

How do I order a single issue or back issues? Can I order binders, volumes, and slipcases online?
You cannot order binders, volumes, or slipcases online. To order these items and single issues or back issues, contact Customer Service.

REPRINTS AND PERMISSIONS

How do I find information pertaining to SGHJ reprints?
SGHJ reprints are offered in paper or electronic formats in any quantity needed. For additional information contact the Bulk Reprints Department.

How can I obtain permission to reuse material from SGHJ?
Material published in the Nigerian Journal of Gastroenterology & Hepatology (ISSN 2251-0079) is protected by copyright. All rights are reserved under Nigerian, and international copyright and other laws and conventions. To obtain permission to reuse SGHJ content, please refer to the Permissions page.

FOR AUTHORS

Visit our Author Center for detailed information for authors.

Who is on the Journal’s Editorial Board?
View the current list of the Journal’s Editorial Board members on our About us page.

Authors are expected to refrain from discussing their research with reporters prior to the Friday before publication.

The only exception is if an author presents research at a medical meeting. Responding to media inquiries at the meeting, or during the week following the meeting, will not jeopardize publication. We ask that authors follow these guidelines:

  • Please do not discuss the fact that the research has been submitted to or accepted for publication in the Nigerian Journal of Gastroenterology & Hepatology.
  • Please do not distribute any copies of the manuscript, tables, or figures. (It is acceptable to use the materials in a presentation, but they should not be distributed.)

FOR INSTITUTIONS

Visit our Institution Resource Center for detailed information for Institutions.

Who can I contact if I have questions about ordering an Academic/Clinical Site License?
The Editor,
Nigerian Journal of Gastroenterology & Hepatology,
E-mail: editor@soghinjournal.com

Who can I contact if I have questions about ordering a Corporate Site License?
The Editor,
Nigerian Journal of Gastroenterology & Hepatology,
E-mail: editor@soghinjournal.com

Editorial Office
Society for Gastroenterology & Hepatology in Nigeria
Gastroenterology Unit, Department of Medicine
University of Nigeria Teaching Hospital Ituku/Ozalla
PMB 01129 Enugu, Nigeria
P: (234) 803 3218 181
E: editor@soghinjournal.com

About Us

The Nigerian Journal of Gastroenterology and Hepatology, is a quarterly publication of the Society for Gastroenterology and Hepatology in Nigeria (SOGHIN), which publishes original research on the biology and diseases of the Gut, Liver, Pancreas, Peritoneum and Spleen both in humans and experimental animal models.

Our Office

Editorial Office
Gastroenterology Unit, Department of Medicine
University of Nigeria Teaching Hospital Ituku/Ozalla
PMB 01129 Enugu, Nigeria
P: (234) 803 3218 181
editor@soghinjournal.com

 

Nigerian Journal of Gastroenterology & Hepatology

© 2015 - 2017, Society for Gastroenterology & Hepatology in Nigeria